1. Introduction

At AI Digital Experts, accessible from https://aidigitalexperts.com, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our services, or interact with our team.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Contact Forms: Name, email address, phone number, and message details when you reach out via our forms.

• Client Communications: Any additional details you provide during consultations or service requests.

• Merchant/Payment Information: When purchasing our digital services, we may collect limited billing or transactional information (processed securely via third-party payment gateways such as Stripe or PayPal — we do not store full payment card details).

b. Automatically Collected Information

When you visit our site, we automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited, time spent, and referral source

This information is collected through Google Analytics to help us improve user experience and website performance.

3. How We Use Your Information

We use collected information to:

• Respond to your inquiries and deliver requested services

• Process transactions and verify payment details

• Improve our website’s functionality and user experience

• Analyze website traffic (via Google Analytics)

• Send important updates or marketing emails (only if you opt-in)

• Maintain website security and prevent fraudulent activity

• Comply with legal obligations and service agreements with merchants or clients

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage.
You may control or disable cookies through your browser settings.
We also use Google Analytics, which collects anonymized data according to Google’s Privacy Policy.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.
We may share limited information with:

• Trusted service providers (e.g., Google Analytics, payment processors)

• Legal authorities if required by law or to protect our rights and operations

• Merchant partners solely for service fulfillment, under confidentiality agreements

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
Payment and transaction records may be retained for accounting, tax, and regulatory compliance.

7. Merchant and Payment Policy

As a merchant and digital services provider:

• Payments are securely processed through verified third-party gateways.

• Services are considered activated once initial setup or delivery begins.

• Refunds are not available after 5–10 days of activation, as digital service resources and project initiation costs are already allocated.

• In exceptional cases (e.g., duplicate payment, billing error), refund requests will be reviewed by our finance team upon written request.

8. International Data Transfers

Your data may be transferred and processed outside your country of residence.
We ensure such transfers comply with applicable data protection laws, including the GDPR for users in the European Union.

9. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information

• Withdraw consent for marketing communications

• Request a copy of your stored data

To exercise these rights, please contact us at info@aidigitalexperts.com.

10. Data Security

We implement strong technical and organizational security measures to protect your personal data against unauthorized access, alteration, loss, or disclosure.
Payment transactions are encrypted using SSL technology and handled only through trusted payment gateways.

11. Links to Other Websites

Our website may include links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their respective privacy policies.

12. Children’s Privacy

Our website and services are not directed toward individuals under 16.
We do not knowingly collect personal data from minors.

13. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on this page, with the updated “Last Updated” date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

AI Digital Experts
📧 Email: info@aidigitalexperts.com
🌐 Website: https://aidigitalexperts.com